Frequently Asked Questions
Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you.
Yes, you can. To better help you customize your jerseys, you’d better get in touch with us at [email protected] or via online chat. Our professional service team will help you complete the entire customization process.
If you choose “Stitched” or “Print” when placing an order, but do not fill in any customized content (name/number/logo), the order will be changed to the “Blank” version automatically. And you will get plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION(No name/number/logo).
If you have any customization requirements for your order, please be sure to leave us a message in the Order Note. Such as font, color, mockup, logo, etc.
At the top of website, you can type the name of custom jersey at search input to find it
Firstly, after clicking the product, you are looking for, select gender, size, and fill in your name, number, and upload your logo, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any.
Secondly, when you are ready, click “Checkout” and you will be transferred to the payment page. Choose your check out method as guest or registered customer (registered customers can log in from the right page). After that, you should fill out your email and shipping address. Review your order information. You may edit your address and payment information. Select “continue to shipping” to the next page.
Thirdly, choose the ways you want to pay (Credit cards, Visa, American Express, JCB,…). And fill out the billing address, then “pay now”. Do not forget to keep the order information in a secure place in case you may need to check your order status.
The easiest way to retrieve your tracking number is to log into your account or fill out the Track Your Order here.
We also offer the following resources for knowing the status of your order:
Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.
Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
Customer Service: If you have questions regarding an order, you can reach our Customer Service team at [email protected]. Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time
All our custom products have been tested and developed to ensure they are of the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.
Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.
Yes, you can but you need to contact us within 6 hours after placing the order to modify. Then, the order cannot be modified.
If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.
All Customers – Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
International customers – Check with your local post office or customs office, as they may be holding the order for payment of customs fees.
If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at [email protected]
If items are missing from your package, you have 7 business days from the package delivery date to contact us. Please get in touch with us as soon as possible, e-mail us at [email protected]
Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.
As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.